Client Comments2017-12-08T16:57:31+00:00

Client Comments

We are always honored when a client chooses to entrust us with the care of his or her furry family member. It’s also very gratifying when pet owners let us know when they have a great experience with LakeCross Veterinary.

Comments from our happy pet parents:

We love Dr. Wahl she is great! and very understanding of our quirky little dog!

Dr. Tuttle is great. She has cared for my little doxie for most of her life.

Love all of the doctors and staff at Lake Cross! Everyone takes the time to speak with you and the doctors listen to each concern you have and takes the time to address each one.

We love the facility, location, most of the staff.  Dr. Tuttle was very detailed and informative on our last visit. We didn’t feel rushed and she was able to answer our questions to our satisfaction.


We truly appreciate all your help throughout the years.

Clean facilities, great and helpful employees, and best nursing/doctor staff I’ve found! So glad I found you all!

We always get excellent service from Lakecross. Your staff is amazing!

I love Donna, Michelle and team at LakeCross. They always show tremendous compassion and love for my fur babies!

Very nice staff. Loved Dr. Kappers!

My dog Misty has very severe liver disease, and everyone at LakeCross helps me tend to her unpredictable disease with a loving, caring and very prompt attitude. Dr. Wahl is an amazing vet and I am forever grateful for her dedication to my Misty.

Excellent care and treatment of my pet. Everyone at LakeCross is caring and knowledgeable. Friendly, too!

Everyone is so nice. Dr. Gretchen Burke is the best.

You guys are the best. You make it personal; your compassion is of the highest level. Dr. Burke, awesome. To call ME to ask about how my pet is doing goes above and beyond. Thank you so much.

It’s always such an effortless and easy yearly vet visit for my golden retriever and I. More so me, since he is the one to get shots. Great staff and facility! I’ve never been disappointed in the 5 years I have been a client.

I have been with Dr. Burke for 3 years and she has seen all 3 of my animals from the beginning. She has been amazing and even gone out of her way to show how much she loves her job and the animals she cares for. I would highly recommend LakeCross Veterinary.

image6Clean facility with a courteous and very knowledgable staff. They made sure all my questions & concerns were answered.

We have been clients of LakeCross for 18 years. They have seen us through the passing of two dogs and have been great with our current two dogs. They never pressure us to purchase products or services and work with us within our budget.

I’ve been a customer for 15 years and have never had a bad experience. The whole staff is wonderful. Dr. Burke has been wonderful with helping me with my aging dog. Always goes above and beyond.

The friendly, caring atmosphere is unparalleled! I know you all care so much and truly love all the animals! I can’t imagine taking my babies anywhere else!

They have to best staff of any place I have been in the past.

Great service!

Staff is very friendly and I feel they have my pet’s best interest in mind.

5 stars! Wonderful facility and a very knowledgeable staff. Bringing my dog here was a good decision.

I have always felt my dogs are in great care when I bring them in. The staff has always been extremely kind and helpful. You can tell that they all truly love animals. Plus, everyone at LCV helped us through the loss of our first dog.

My fur babies have been coming to your clinic for 8 years and they always receive the best care. I like that Dr. Hemstreet makes you feel that he genuinely cares and he goes above by calling personally to check and make sure everything is going well.


The level of friendliness & caring at all times toward all animals (and humans). I’ve never felt rushed or hurried. I’ve never heard a loud or harsh voice or word spoken in all the years I’ve been coming to LakeCross.

They genuinely care about my pets and they show it every time we are there.

You care as much about our pets as we do. I would never think of going anywhere Punja0001else.

The entire team takes such good care of Libby and Murphy. We feel so fortunate to have such great folks taking care of them.

Because you are all awesome to my Frosty girl and to me as well. Thank you all so much!!!

The vet tech that has taken care of Morris the last 2 times is excellent and Ally and Sarah are too.

I love this practice. The staff is friendly, professional, and knowledgeable. My dog is always excited to go, which really tells me everything I need to know.

Love you guys for taking such good care of my babies and loving them as much as I do!

Drs. Warren & Hemstreet & the staff always make me feel that my dog, Buddy is the most important patient that they have. They understand that he is my baby and means the world to me.

The LakeCross team goes above and beyond in meeting our needs- and has for 14 years.

Always has ours and Zoe’s best interest at heart.

Because Dr. Tom and Dr. Donna are the BEST!!!

Always ready to listen. Always kind and approachable. Great with my dogs who sometimes are not well behaved.

This is, and has been from day one, the most caring and thorough veterinary our pets have ever been to. My dogs don’t flip out going in and we feel very confident with the doctors and staff.

We live within a mile or so of three other veterinary clinics but we choose to come to LakeCross because of it’s wonderful staff and care that our pets receive. We are also very appreciative of their senior discounts for retirees like ourselves.

We always feel special and confident we’re getting the best care.

I’ve known of your reputation for several years, now I get to experience it for myself. Thanks for being so thorough with CiCi’s first exam.

I appreciated getting my puppy in quickly when I needed her to be seen. Dr Kappers was great and she patiently took the time to address all the questions I had. As a first time dog owner I am glad to know there are great doctors for her! Very happy!

This was our 2nd visit to LakeCross. Dr. Burke gave very thorough exams both times. Very knowledgeable and made me feel at ease each time with Petey. Loved on Pete and made his vet experience pleasant and less anxious.

Wonderful warm atmosphere, caring and attentive staff and excellent vets — and didn’t have to wait. Came early and was seen right away. (Also like the coffee!)

Jazzy and her mom and dad just love Dr. Wahl…….she’s the Best!

My dog, Anabel, LOVES coming to the vet. That makes it easier on me. Thank you for your commitment to customer service.

The whole staff is incredibly awesome to me and my little girl. Love them!!!

This is a great place to take your babies! They always try to work you in if needed, will take time to answer every question and they love your babies too! Dr. Wahl has been our vet for over 3 years. The BEST!!! Thank you for everything!
Each time we walk in the door we are treated as valued patients/customers.
Everyone is concerned about the welfare of the pet as well as the owner. They are wonderful people who care for their clients as though they are family. I couldn’t ask for more.

Dr. Burke called frequently while working on CeCe, poor cat. She made me feel reassured as to her condition and any possible complications. Loosing 8 teeth is no small matter, but I felt confident in the procedure and the need for the surgery.

I gave the 5 star ranking because Lake Cross Veterinary “cares”. Dr. Burke is a true asset to this clinic.

LakeCross is an animal-loving, caring and professional veterinary clinic.

Dr. Warren is the best….
You treat our pets as you would your own!

Millie and Jen are the best! Jen is a shining example of calm, warm professionalism that Balashi needs. Thank you so much for being there for her.

Dr. Burke is always personable and honest which is always appreciated. The office staff is always accommodating and pleasant. Over 17 years have had many ups and downs in this office and they always respect our feelings and are there in any way!

Always pleased with all the care given to my pets with every visit!

Everyone here from the front desk to the techs, to the veterinarians are incredibly fantastic. They take especially wonderful care of my sweet Maggie, who is battling lymphoma. I’ve never seen a dog who gets excited to go to the vet…but Maggie does!

Great vet practice, helpful. Many vaccines do not require an appointment which is great.

Dr. Hemstreet is warm towards us as well as our fur babies. Also very helpful and caring with our pets’ health and well-being.

Best experience I have had with a vet. Honest, trustworthy, and kind.

I love Dr. Kay Wahl! She is a traditional vet that offers alternative Chinese acupuncture for animals. She offers the best of both!

I always feel that my pets are receiving the best medical care at LakeCross.

I have an older dog and anxious about the fact she might not improve her quality of life because of arthritis. But the staff put me at ease, everyone is so friendly and you can tell they really care about the animals.

Excellent care always.

Friendly staff, and awesome, knowledgeable vets. It’s clear everyone there cares about pets and treats them as if they were the owners. Waiting rooms and treatment rooms are always immaculate.

I always know you have my pet’s best interest in mind.

Great, friendly people who handle Emily, who is a handful, with compassion and professionalism. Thanks for being there for us.

IslayProfessional and expert care for our pet.

Always prompt, courteous and caring.

We love the family feel and how our pet is treated so kindly by all. Keep up the good work and most of all thanks for being there and for being so state-of-the-art when a problem occurs. We know you will have what is needed to take care of our baby!

We have had about a 15 year relationship with this practice, and would never go anywhere else! This office is wonderful. We love them.

First of all the staff and Dr. Tuttle were outstanding – exhibiting utmost care and compassion for Gus. It was so nice to have Gus treated in a comfortable, home-like setting. It is a privilege & joy to adopt Dr. Tuttle & staff into our extended family!

50 minutes past my appointment time, I found out my initial check-in had not made it thru the system. I should have checked earlier, but when I did, I was seen right away, then told there was no charge. Another reason we drive past so many vets to LakeCross Veterinary.

Everyone has been so nice to us every time we come there and Coco loves coming to visit. That says a lot.

The staff at LakeCross is very caring and takes an interest in each and every client, making us feel like they love our pets as much as we do. I have been a client since 1998 and would not go anywhere else!

image6Very knowledgeable staff and overall great friendly service.

They’ve always been there for us and our fur babies. Love our vets!

Donna and Tom always listen to my concerns and approach my pet’s health care needs with a comprehensive approach. I can’t say enough about them and trust them implicitly.

We’ve been coming to LakeCross for years. The staff are wonderful and the waiting area is very nice. Thanks for doing such a good job.

No wait, helpful and good service!

Dobby is treated like a little celebrity. He absolutely LOVES going to the vet (especially for impromptu visits) & he gets to go visit & get loved on by everyone. They are all so kind & loving towards him & his siblings. Aunt Gretchen is the best!!!

Always pleased with Kay Wahl and staff!

We love the overall professional care and the positive attitude of the vets and staff.

Everyone at the center was friendly and helpful and showed a caring, positive attitude toward our dog.

We had a family emergency with our pet Rocky and they took him in with no problem. Gave us a peace of mind.

After many years together we feel like we’re part of each other’s families.

Very professional, accessible and friendly.

We love you guys! Been with you for many many years, at least 15. Thanks for all you do!

MiloYou guys were amazing. It was my first experience and you completely wowed me. We will definitely be transferring. Thanks for everything!

We have trusted the care of 4 our dogs to LakeCross for 10+ years. Their staff and doctors are knowledgeable and provide the best, cost-effective care whenever possible. They have never pushed us into unnecessary or costly options. Five stars!!!

We love it there and Dr. Tom!

Clean, friendly environment where the staff cares for my pets as much as I do! Thank you!

Recently switched to LakeCross. I LOVE the team! From the moment I walked in unannounced for a tour, to our weekly visits, pets and people are treated with compassion and professionalism. Love the mix of Eastern & Western medicine too!!

I am able to get a same-day appointment when needed. Staff members have given me great advice and the vets helped me make my dog healthier.

You guys were amazing. It was my first experience and you completely wowed me. We will definitely be transferring. Thanks for everything!

My dog appeared to be having a stroke. When I called LakeCross & they said to bring her in immediately, 2 techs came out to help carry her in (70 lbs). Dr. Wahl ran tests. She was calming & reassuring. We left with Lilah standing up straight & walking on her own!

I have been extremely pleased with the professional knowledge and care provided to all my dogs and myself. Even when the case is unusual, the doctor sought the correct answer and solution for the issue. I drive more than 25 miles to seek the services.

“I’ve been using LakeCross for over 16 years and always had a positive experience. I look forward to another 16 years with my current dog.

image4Thankful you don’t over medicate and vaccinate our pets. Some pets simply don’t need everything available. Required is one thing. Available and suggested is another. Kind staff. Well educated on what is available in the world for our pets.

We love everything about LakeCross!!!! They have taken care of our family for about 17 years now. We appreciate the love and care they have given to our pets and the humans in our family!

Everything is always ultra-clean, everyone the friendliest and the care is perfect. You feel they care about giving your pets the best care possible. The general atmosphere feels really good and it seems everyone gets along great. Thank you LCV!

LOVE the staff at LakeCross, from back office management and reception, to the technicians and vets themselves!

Great people – friendly atmosphere.

Competent staff, truly care about not only the pet but the owner. Nice clean office.

Excellent Care! I felt my concerns were both listened to and adequately addressed. Thank you.

Always a professional and knowledgeable staff.

Couldn’t ask for better doctors & staff to take care of my dog, Layla. Everybody is kind and courteous. I’ve seen several doctors and everybody treats Layla with the utmost care.

The entire staff is wonderful. I think of Dr. Tuttle as a friend who cares about my babies as if they were hers. Would recommend this office to everyone, and have recommended it.

From the very beginning you have treated me and my babies like we are family. For that reason they love going there, and I love that when I call you always recognize my voice and ask about all my babies by name. You have my loyalty…

We have been clients for 17 years. The entire team embraces us as part of the LakeCross family!

We are always made to feel welcome and never rushed no matter how busy the office is. You are the best!

image1Dobby is treated like a little celebrity. He absolutely LOVES going to the vet (especially for impromptu visits) to get loved by everyone. Everyone is so kind & loving towards him & his siblings.

First class care and friendliness toward our pet and our family!

LakeCross has always given us quality care. They seem to enjoy and like our pets, rather than treat them as a source of income. They really care. I have recommended them to others. Thank you for taking care of my family.

The receptionist graciously and quick placed us in an exam room to get Jack our cat away from the barking dogs and commotion that was clearly upsetting him–A very nice and thoughtful touch.

The vets and techs were extremely helpful and warm to both me and our dog whom had been injured in a dog fight. Our dog was comfortable with them and I was very happy with the vet service this week–we were there twice! I would recommend them!

I brought my dog in with a potentially contagious condition. The assistant immediately put us in a room to protect other clients. Being a walk-in, I expected a long wait, but we were seen right away. All clinic staff were genuinely helpful and kind!

Great staff! Everyone was extremely knowledgeable about animals and shared great passion for the field. Milli and her staff was a tremendous help with Titus. We can’t wait to see you guys next month.

Everyone’s always so nice and helpful. I have total confidence in the veterinarians and techs as they pay attention to every detail & answer my questions thoroughly. Plus, our Goldens love coming to the clinic as they are spoiled by the staff. 🙂

You’re just the best! You were very busy when I arrived, but everything was running like clockwork.

We have been bringing our pets here since they opened and before that Dr.Warren came to our home for our pet.

Dr. Donna Warren is the absolute best. We have lived in several states and have had many vets but Dr. Warren far surpasses any that we have had.

Baby-KaliAn excellent staff and facility.

Love everyone there. I have been coming to LakeCross for almost six years, and never had a bad experience. Love my Dr. Burke.

The veterinary service is outstanding. I have had emergency situations come up and they are always willing to work me in.

Excellent customer service always…Thank you!!

The staff was very kind and helpful. Dr. Kapper was very compasionate and knowledgeable. Your office was the only one in the Huntersville area that was able to see him that day. And for me that’s a big deal when your animals are real sick..thank you.

LakeCross is the best. I have known Dr. Burke for a long time, and re-found her here 5 years ago. When Dr. Burke isn’t there, I have seen all but one of the other doctors. I love them all. It’s great to have a place that you have confidence in everyone.The compassion of the entire staff is amazing. I tried several vets when I moved to Charlotte. I found none better than than Tom and Donna.”

We had an exceptional experience. We always do. We have been taking our pets to you for at least 14 years, and we trust you! Now our grown daughters take their pets to you as well, even though Alex lives down in Charlotte.

Absolutely the best vets and staff in Charlotte!

You all have taken care of our pets for over 17 years! Which also means you have cared for our family. We feel so fortunate to have found you so many years ago. We and our pets appreciate you more than you can know.

They are wonderful!! All of the staff is very caring and make your pet feel loved!!

Best practice in the Lake Norman area. Docs are very knowledgeable and kind. I wouldn’t refer friends anywhere else.

Rocky is always treated with TLC. We love Dr. Kappers. She always spend as much time as we need with us. Very caring staff!!!

LakeCross has the best employees and they have always taken care of my every need. Love them.

I have been coming to Lakecross since 2005. I feel the staff truly cares about me and my pets.

Consistency in excellency in pet care, friendliness, cleanliness, caring and all the little pluses that make LakeCross Vet an non-stressful place for pets and their owners to enjoy. Thank you everyone at LakeCross!

All staff were very kind and professional. Very nice facility!! Made us feel our pet, Rigger, had been a patient forever!

It’s just a pleasure to take our dog to see you… I always come away feeling good about our visit….thank you for such great service.

Staff & doctors are always wonderful!! They take care of two of the most precious things in our lives. Thank you!

Dr. Kappers is Edin’s (Hero 1001) vet and is extremely committed to the MAF Lifetime Cancer Study.LakeCross helped us recently with our rescue of a stray, Ember. We love LakeCross.

chloe2Excellent the love and care compassion is so much! All the Doctors there truly love their patients and owners.

Thank you for welcoming me (my 2 cats Oreo and Beanie) into your practice! We felt relaxed and cared for right away. We look forward to our next visit! Thank you!

Just overall great Healthcare for my best friend, and a relaxed homey atmosphere that’s conducive to helping my nervous old dog and me relax.

Very nice facility and friendly, knowledgeable and professional staff! Very confident our pet is receiving the best care possible!!

I can’t explain all the ways LakeCross is important to me! They have shown me they aren’t about the money – they’re about the animals! They are real people who are true professionals and they listen with their heart.

With 43 years of experience with various vets, LakeCross is undoubtedly the best.

We are always treated in a friendly, professional manner by the staff and especially our main vet, Dr. Burke. She is knowledgeable, thorough, kind, and always makes us feel that our beloved dog is in the best of hands. Thank you!

The staff and Dr. Kappers are always genuinely concerned about my pet!!! I am so thankful for all of the help and wonderful care that I have received for my beloved cat!!! Dr. Kappers and Millie always goes above and beyond in caring for my cat!!!

Best vet in the area. Been going there with my pet since we moved to NC in 1998.

Love the staff – Love Dr. Wahl! Thank you all for all you do for the furries and their humans!

AndreI brought my cat to have her claws trimmed. One is very fat and hard for me to do. The technician was great and the service was fast. Thanks from me and CeCe.

LakeCross has always provided the best care for my dog. Everyone from the desk to the vet gives excellent care and they all truly enjoy animals. LakeCross is trustworthy, available, professional, and friendly–Lexie loves going there!

I greatly appreciate thefriendliness of the support staff and the vets. That pricing is explained prior to procedures is very helpful in making informed decisions.

Been using LakeCross for years, and have always been treated well and with repect, and had my pets well cared for. Thanks!

My four legged family members (and even some fosters) have been patients at Lakecross since 2004. They take excellent care of each and every one! We are very thankful for the doctors and staff!

We love the service, care and attention given to our pets over the last 13 years. Even when we have had the sorrow of loss, you all have been a comfort with your concern and kindness.

Dr. Kappers listens to our concerns and works with us to come up with solutions and helps us keep our caring costs reasonable. With the multiple kitties that we have, I know Dr. Kappers has our best interests at heart.

We are new to the practice to see Dr. Tuttle for therapy relief for our 15 year old husky mix. I was very impressed with the knowledge demonstrated and patient guidance given. The staff was kind and supportive. Thank you!

Everyone is always friendly. Vets and staff are very knowledgable. We are always able to get an appointment any time.

I appreciate the humanity you always show to Hailey, my nervous little Cattle Dog. And the humor, smiles, and honesty from the doctors.

The veterinary service is outstanding. I have had emergency situations come up and they are always willing to work me in.

Excellent customer service always…Thank you!!

The staff was very kind and helpful. Dr. Kappers was very companionate and knowledgeable…Your office was the only one in the Huntersville area that was able to see him that day. And for me thats a big deal when your animals are real sick..thank you

Lake Cross is the best. I have known Dr. Burke for a long time, and re-found her here 5 years ago. When Dr. Burke isn’t there, I have seen all but one of the other Drs. I love them all. It’s great to have a place that you have confidence in everyone.